Frequently Asked Questions

Product Capabilities – What FelixGuide Actually Does

FelixGuide goes beyond data storage, acting as an AI-powered clinical partner that actively supports documentation, diagnosis, and patient engagement.

  • Is felixguide just a digital storage system for patient files?

    No. While we securely store data, felixguide is an active clinical partner. Unlike passive legacy systems, our platform uses Ambient Clinical Intelligence (FelixVoice) to listen to patient visits and automatically write your clinical notes, referrals, and billing codes in real-time. We don't just store your work; we do it for you.

  • How does the "FelixVoice" ambient scribe actually work?

    FelixVoice acts as a secure, medical-grade assistant. You simply tap "Record" at the start of a consultation. The AI filters out small talk, extracts clinical facts (symptoms, diagnoses, treatment plans), and structures them into a professional SOAP note format. You review and sign off in seconds, saving 10+ hours of typing per week.

  • Can the AI really detect dental pathologies in X-rays?

    Yes. Our FelixVision module is a diagnostic decision support tool. Trained on over 1,000 dentist-verified images, it analyzes OPGs and CBCT scans to create a "heat map" overlay. This highlights potential issues like early-stage caries or bone loss, acting as a "second set of eyes" to reduce diagnostic error.

  • What makes felixguide different from Planmeca or Dentrix?

    We are built for the modern, agile clinic. While legacy giants rely on expensive on-premise servers and clunky interfaces, felixguide is Cloud-Native and AI-First. We offer enterprise-grade automation (Voice, Vision) at a price point accessible to private clinics, with no expensive hardware to buy or maintain.

  • Is multidex supported for instant apps?

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  • Can I access my clinic's data from my phone?

    Yes. Because we are built on AWS cloud infrastructure, you have secure, 24/7 access to your patient records, schedule, and imaging from any device—desktop, tablet, or smartphone—perfect for multi-location management or emergency consults.

  • Is the AI meant to replace the dentist?

    Never. Our philosophy is "Human-in-the-Loop." The AI is a tool to augment your skills, not replace them. Every note, diagnosis, and billing code generated by the AI is flagged for your final review and approval. You remain the ultimate clinical authority.

  • Is patient data secure in the cloud?

    Security is our foundation. We utilize AWS (Amazon Web Services) infrastructure, the same standard used by major hospitals and governments. All data is encrypted both in transit and at rest. We employ enterprise-grade firewalls and automated backups to ensure your data is safer than it would be on a local office server.

  • Is felixguide GDPR compliant?

    Yes. We are fully committed to GDPR compliance. Our architecture ensures EU patient data resides strictly within EU-based data centers (e.g., AWS Frankfurt/Stockholm nodes). We have a dedicated Compliance Officer ensuring all processes meet the strictest European data privacy standards.

  • How does the system handle internet outages?

    We operate on a "Offline-First" architecture for critical functions. If your clinic's internet drops, you can continue to view cached patient data and record new notes locally on your device. The system automatically syncs everything back to the cloud the moment connectivity is restored.

  • Does felixguide integrate with Kanta (Finland's Patient Data Repository)?

    We are actively building our Kanta integration roadmap. Our goal is to offer full, seamless Kanta connectivity for our Finnish pilot partners, allowing you to meet national archiving requirements directly through our platform without double-entry.

  • What happens to my data if I decide to leave felixguide?

    Your data belongs to you, not us. We provide a "One-Click Export" feature that packages all your patient records, images, and notes into standard, interoperable formats (like PDF and DICOM), ensuring you are never held hostage by your software provider.

  • I have thousands of paper files. How can I possibly switch?

    We solved this with FelixCore. It is our "Zero-Friction" migration engine. For paper-based clinics, we offer a service to scan and digitize your charts. Our AI reads the scans and populates the digital patient profiles automatically. We can digitize a legacy clinic in as little as 24 hours.

  • I use an old software that won't export data. Can you help?

    Yes. FelixCore is designed for "hostile" migrations. Even if your old software doesn't have an export button, our computer vision tools can "read" the data directly from reports or screenshots to migrate your patient history without manual data entry.

  • How long does training take for my staff?

    Because we prioritize "Consumer-Grade UX" , the learning curve is minimal. Most staff are proficient within one afternoon. We provide interactive, on-screen walkthroughs and a dedicated Customer Success Manager to guide your team during the first week.

  • Do I need to buy new computers or servers?

    No. felixguide runs in any modern web browser (Chrome, Edge, Safari). You do not need to purchase expensive servers or upgrade your clinic's computers. If your device can browse the internet, it can run our entire hospital operating system.

Pricing That Scales With Your Clinic

A flexible, subscription-based pricing model designed to deliver immediate ROI by saving time, increasing efficiency, and boosting clinic revenue.

What is the ROI (Return on Investment) for a small clinic?

The ROI is immediate. By saving just 1 hour per day on administrative tasks, a single dentist can generate an additional €5,000+ per month in billable patient care. The software pays for itself by finding just one missed diagnosis or saving a few hours of overtime.

The ROI is immediate. By saving just 1 hour per day on administrative tasks, a single dentist can generate an additional €5,000+ per month in billable patient care. The software pays for itself by finding just one missed diagnosis or saving a few hours of overtime.

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